Emotions

Emotions matter to leaders because they play a central role in the life and work of the group. A leader’s ability to understand and manage emotions — both their own and those of others — can determine their effectiveness in guiding teams, resolving conflicts, and building trust. This ability, known as emotional intelligence (EQ), consists of four components:

• Self-Awareness: Leaders should recognize their own emotions, triggers, and biases. Being aware of how emotions influence decisions and interactions helps leaders remain clear-headed and intentional in their actions.
• Self-Regulation: Managing emotions effectively is critical. Leaders who practice self-regulation stay composed under pressure, respond thoughtfully rather than impulsively, and make people feel safer by setting a steady tone.
• Empathy: Good leaders understand they work through people. Empathy allows leaders to listen actively, acknowledge concerns, and respond with sensitivity. This fosters a culture of trust and collaboration.
• Social Skills: Leadership is about relationships. Strong social skills help leaders communicate clearly, inspire confidence, and navigate workplace dynamics with diplomacy and tact.

Emotional intelligence is not just a personal asset — it’s a leadership necessity. By developing EQ, leaders create supportive, high-performing teams where people feel valued, understood, and motivated to do their best work.